FAQ - Frequently Asked Questions
Have questions? We’ve got answers! Below, you’ll find key information about our products, services, and policies. If you can’t find what you’re looking for, feel free to reach out to us.
What are the delivery times?
Delivery times vary depending on your location. Most orders are shipped within 24–48 hours on business days. Orders placed before 12 PM (Monday–Friday) are typically shipped the same day. Delivery durations may differ based on the carrier and destination. As soon as your package ships, you’ll receive an email with a tracking number.
Is shipping free?
Shipping is free on all orders, with no minimum purchase required.
How do I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package in real time on the carrier’s website.
Do you offer any promotions or discount codes?
We occasionally offer promotions and discount codes. Due to the unique nature of our products, these deals are limited and don’t happen often. Pro tip: seize the opportunity when they arise—they’re rare!
Can I return a food product?
For hygiene reasons, opened food products cannot be returned. However, if your item arrives damaged or defective, please contact us right away so we can resolve the issue.
What should I do if my product is damaged or defective?
If your product arrives damaged or defective, please contact us promptly at contact@sto-amaro.com. We’ll guide you through the return process and offer either a refund or replacement, depending on the situation.
Can I change or cancel my order?
Once an order is confirmed and processing begins, modifications or cancellations are typically not possible. If you need to make changes, please contact us immediately at contact@sto-amaro.com, and we’ll do our best to help.
How can I contact customer service?
To get in touch with our customer service team, email us at contact@sto-amaro.com. We’ll respond to your inquiries as quickly as possible.